This information covers the warranty policy for bicycles, components and accessories.
Components and Accessories Warranty Coverage
This includes all products except bicycles.
Bikes Xpress provides a 30 day warranty on all components and accessories from any manufacturer's defects. This warranty only covers manufacturer's defects and does not include issues from misuse, modification, improper installation/assembly or use of the product as not intended.
If an item is damaged on arrival due to shipping, please see our shipping policy on next steps.
Bicycle Warranty Coverage
Specific warranties for bicycles will vary by manufacturer. See the product page or manufacturer's website for details. If no specific information is provided, the default policy is a 1 year warranty on frame failure and 6 month warranty on parts against any manufacture defects.
The below warranty policy applies to all orders through Bikes Xpress and is above and beyond the manufacturer's policies.
Any bicycle purchased with Bikes Xpress must be assembled by a certified bicycle mechanic (at a shop or a mobile mechanic) to retain the manufacturer's warranties. This will require proof of assembly or work (receipt) by a certified mechanic for any warranty claims.
In addition, warranties only apply to the original owner and are not transferrable.
Bicycle warranties do not cover the following:
Normal wear and tear, including tires/tubes, chains, cables saddles, brakes pads and grips.
Improper maintenance and care, including follow-up maintenance.
Damage or failed use due to accidents, misuse, neglect, or abuse
Installation of components, parts or accessories not originally used for or compatible with the bicycle as sold.
Warranty Claim Process
For warranty claims, we will need to following:
- Your order information, including order number.
- A description of the claim, including any details that may help explain what happened.
- Photographs or videos of the issue.
- Proof of professional assembly for bicycle warranty issues
Send this information to firstname.lastname@example.org as soon as possible to ensure it falls within the warranty window. Once we receive your information, we will review the claim to ensure it is under warranty and then determine the best course of action.
In some cases, we may require a part/part(s) to be shipped to Bikes Xpress for evaluation. Shipping costs will need to be covered by the customer in those cases.
If a warranty claim is valid, we will arrange for shipment of the new part. We will only exchange the exact part and will not make substitutions.
The warranty only covers the replacement part and does not cover any labor associated with installing or replacing the part.
If you have any other questions, contact us at email@example.com.