Customer Reviews

OUR LATEST REVIEWS

Customer Guru rates us on how likely customers would recommend us to a friend or colleague. Check out our ratings below. We always strive for 9s and 10s!

Would recommend BikesXpress to a friend or colleague?

 

 

PAST TESTIMONIALS

Here are some of the reviews and testimonials that customers have sent in the past:

I love my new bike from Bikes Xpress! I received personal service that exceeded my expectations and can't be more happy with the service. Some companies disappear after the sale, not Bikes Xpress. They kept me appraised of my order from start to delivery. Great Job! - L. Miller 

  

This had to be one of the easiest transactions I have ever had.  Customer service was far beyond what I expected.  Even though Bikexpress.com is in Florida and I am in Los Angeles, flawless transaction.  Even followed up to make sure all was well.  100% satisfied.- IA  from LA

  

Bikes Xpress went well beyond customer service for me. Dealing with a change in details with bikes was so easy. The staff is extremely personable and my wife and I are so grateful for the quick and efficient service. I recommend dealing with them to everyone. Rose is awesome! BC HB, Ca

   

After shopping around for a Firmstrong 3-speed Bella beach cruiser, I settle on Bikes Xpress.  I called, and Rose courteously took my order.  She informed me the bike was currently out of stock (it is a very popular item), but a new shipment would arrive in a couple of days, and she would be able to ship it then.  When the expected shipment date arrived, I emailed to inquire about the status.  She promptly responded, provided a shipping tracking number and indicated everything was scheduled per our conversation.  The bike arrived on schedule and in perfect condition--a very satisfying purchasing experience! B. Bowles from Salt Lake City, Utah

  

 I just wanted to let you know I received my bike Thursday and could not be happier with it. Thanks!!  I have been on many rides since and really dig this bike.  The only issue I had was with the 3-speed internal shifter kept slipping from 2nd gear to 1st gear. It just need a slight adjustment in the Shimano internal shifter.  There is a great video on You Tube that explains how to adjust this exact shifter, just in case anyone calls having the same problem. Thanks Rose, it was a pleasure doing business with you and Bikes Xpress. I am now heading to your website to give you guys a glowing review. BM from Spokane Valley, WA

  

 My son and I have purchased several bikes and a bunch of colored tires from you.  We can't believe how fast everything has arrived.  You have had a few items that were not in stock and you have actually taken the time to give us other alternatives.  That is so awesome. We can tell that you love what you do and are concerned about your customers.  We are planning a bunch of purchases in the future.  It's so nice to know that you will take care of us! Thanks so much, LW and NW,M from Sandy, Utah

  

All items were great and as described meeting my expectations. Your follow up was awesome to keep me informed on the status of my bike and accessories. Being in the Midwest, chopper bikes are a bit unusual so finding one with your company online was great. I really wanted one because it is different and stands out. Bikes Xpress was very good in shipping it to me fast and as described online. I rode it last night on our bicycle trails and am very happy with it.  Thanks again, J from Ankeny, IA

  

 Thank you for adjusting the price as you did.  I have never received service like this from any website I have done business with. This bike is awesome.  I am really glad I purchased this bike from Bikes Xpress! Thanks again for such amazing service! TW from Woodhaven, MI

  

I wanted to take a moment and genuinely thank you for the optimal customer service you provided with my order.  I have a tendency to wait until the last minute, I'm a procrastinator by nature!  After weeks of listening to my husband express his interest in the Caraci Fixed Gear bike, I decided to order it for him for Father's Day.  I searched it online and found your website, placed a call at the end of the day on Monday 6/15 and questioned the ability to have it delivered by the end of the week.  You were extremely helpful and although no promises were made, you seemed sincere and optimistic that it could be accomplished.  You were kind enough to follow up and let me know when it was shipped and it arrived Friday 6/19 without incident.  The kids and I hid it and the surprise was a success!  The bike was simple to assemble and beyond the special attachment needed to inflate the tires, it has been great!  He has gotten a lot of attention with it and many have asked him where he got it. I was very pleased with the way your company handled the transaction and now I am considering buying the pink Caraci Fixed Gear for myself!  Again, my genuine thanks for this great transaction! thanks so much, LT

  

 The online service was great and the bike awesome.  Great deal and a great bike.  I would recommend your website to anyone interested in buying a bike at a super great value. Thanks, Randy

  

I was very pleased with the whole experience. Even though you were not available when I called, you got back to me quickly, answered my question and my new bike arrived sooner than expected. The website is pretty intuitive and easy to use. Thank you. ML

  

 Nice bike! Super fast shipment. Really happy with the service A+++ TW in SC 

  

 Very impressed with my shipment promptness. I will order from you again. CA in FL 

  

 Very fast shipping and very pleased with the purchase and Bikes Xpress MM 

  

Customer relations called me twice to make sure everything was okay with my order. They were very accommodating! AS 

  

I can't even describe how awesome Bikes Xpress is. TRUST is a lot and they are WAY above. JM 

  

I would recommend that anybody wanting to buy a Green Bike USA bike purchase from Bikes Xpress. The company was supportive, helpful and the product is great. CM 

  

Recommend Bikes Xpress! Very fast shipping and amazing prices! HA 

  

Bikes Xpress was superb to deal with. I made the purchase online and received the tires immediately. After receiving the tires they were new and in excellent condition. BV Ontario, CA

  

 I am very happy with the quality of the items  I bought as well as very happy with the level of customer service I have received. The owners are more than happy to respond immediately to any questions I have had regarding my purchase!! I highly recommend  this company! KF 

  

 I recently purchased a greenbike from your store and you helped me fix the headlight over the phone. I'd like to begin with saying thank you for making me feel confident and taken care of in my purchase. I sincerely appreciate it. Thanks again! JW

  

Received bikes will be taking them to new condo next week and assembling.Thanks for your great service. JH 

  

The tires were exactly what I was looking for - Perfect. The tube was a perfect match for the Tires I purchased. Staff was very helpful....Service was outstanding SG 

  

 I love this bike! I share my experience with friends and other people when they make an approach to ask me about it, Bikexpress personnel excellent Customer Service I 've received from them, 100% recommended 5stars thumb up….JJ Puerto Rico

  

Great experience purchasing through your company.   The bike arrived just as described.  A lot of bike for the price.  I loved that the shipping was free and quick.  BR

  

Purchased these for a bike restoration on an early 60's middleweight bicycle. The tires are great, fill up the fenders giving the bike a balloon tire look, with an awesome ride. The Duro beach bum tires are great.   BikesXpress shipped them out with blazing speed, had them in my hands as promised, super quick shipping, great customer service. One of the reasons I come here first when looking for tires. PG Texas

  

Phenomenal Bike & Service The Green Bike USA GB-FS5 Full Suspension Electric Bicycle is a dream come true.Also  Bikes Xpress offers awesome support and service.MD in FL 

  

Great service! WH 

  

Ordering this bike Micargi Slugo Seven Speed fat tire bike was fast and easy. I did have a part that was damaged in shipment but one phone call to Bike Xpress Support and a replacement was shipped out immediately. Great customer service after the sale. The best price on a Fat Tire. GY 

  

Excellent product and service , tires were for a project bike which turned out perfect. I will buy from you again. Thanks MC

  

The bike is GREAT! The customer service at bikesxpress is super! Many thanks. TB 

  

Bikes Xpress was an awesome help to get me a quick and easy replacement for a broken part on the bike! Thanks again!  DP in MN 

  

I purchased my electric bike from Bikes Xpress and I'm so glad I did! I worked with them throughout the process, and she prvided exceptional customer service. She responded o my questions, etc. without delay, and made every effort to be be sure I was satisfied with my purchase. I highly recommend doing business with Bikes Xpress. I won't hesitate to refer any friends looking for a bike in the future to Bikes Xpress. BB in IN 

  

Woot! Woot!::fist pump:: Thank you for this outstanding customer service! JD 

  

 I would recommend purchasing from Bikes Xpress as they have excellent customer service. Rose will go the extra mile in helping you with your purchase! LK in FL   

  

 Thank u for going above and beyond. We appreciate the great customer service!RH in IA 

  

Thank you so much for your fast response and the help you have given us. You guys will be getting our business in the future. PB 

  

Thank you for getting the bike parts for me. You give great service and got me parts that no one else had. Nice to talk to someone who cares and listens. You will hear from me again! RD 

  

Bikes Xpress was the only place I could find the tires I wanted at a truly good price. NK in CT 

  

 Truly appreciate how professionally you handled our bike transaction!! LR in FL 

  

 Nothing but praises for my experience with BikesXpress.com .  Fast Delivery and great communication. Many thanks and will definitely do business again and recommend! MB in CA 

  

Thank you so much! I appreciate you doing extra to help me! RR in OR 

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I want to thank you again for working with me on the issue we had with the blemish on the chain guard. CD in NC 

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Very impressed with the customer service. They took care of my order and kept me informed of the status at all times. AC in MO 

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Price and service from Bikes Xpress was outstanding! LD in TX 

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Customer service was awesome here! OG 

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You have an awesome company and it would never run so well without you! JB in TX  

  

So glad I chose to do business with you guys (a little more money than I saw advertised elsewhere, but in reality a much less expensive purchase as after communicating with those other places, a person realizes they are not legitimate businesses.) Thanks for personally emailing me back and forth, made the transaction way easier than a person normally experiences over the internet. You guys rock! One happy customer here in Montana. Thanks again! LJ in MT 

  

 Thank you for your great service and price of the bike! SB in TX 

  

 I am so thrilled with my decision to use Bikes Xpress. Local bike shop didn't end up helping me but I turned to Bikes Xpress and voila! Problem solved! They shipped my order the same day, arrived sooner than expected. Things couldn't have gone smoother and the price was the Bomb! Back on the road again! RH in CA 

  

 Started off with a slow start with our purchase with brake defect on product. We replaced it and Rose reimbursed for the cost immediately. Second bike had a controller problem but Rose made sure a replacement bike was on the way before I even repackaged the first one. The customer service from Bikes Xpress is excellent. ES in PA

  

 Bikes Xpress has been wonderful to deal with. Shipping was quick and follow-up was excellent. DS in PA 

  

 I am very satisfied with my purchase but more so even with the service you provided me. Thank you! I have high standards and dealing with Rose was a complete pleasure. My situation was different (living in Iceland among others) and she was more than willing and always professional to assist in any way she could. She carved a new path in order for me to buy this bike. I am very thankful to her and the proper customer service she provided me! MS 

  

 I am very happy with the service I received from Bikes Xpress. After I contacted them, I received a prompt e-mail back from Rose who helped me place the order. She stayed in contact with me during the whole process and was always available to answer my questions. The whole process was easy and I am very pleased with my experience. Thank you DL  in MA 

  

Wonderful service from bikesxpress.com . Would recommend without any qualification! Only way it could have been better is if they came up to mount the tires!! JK in GA 

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I wanted to let you know I am highly satisfied with the service and attention I got from you and BikesXpress. You went above and beyond what is now days considered standard service from so many retailers. In addition to going out of your way to place phone calls on the availability of this order, you offered the best price I could find, the transaction was completed without issue and my order arrived on time. I would without question order from you and BikesXpress again.Thanks again! CJ 

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I enjoyed my experience with Bikes Xpress! no complaints. SA 

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 Great bike and a great price! Rose was amazing to deal with. Super easy transaction. Would recommend to anyone. JE 

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 Bought this for my wife and she loves it. Rose was very helpful in picking out just the right one. Would buy from again in a heartbeat! JI 

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 I purchased two bikes for my wife and I. They are a lot of fun and we enjoy them very much. I did a lot of research before making this purchase and read many reviews of e-bikes before doing so. Bikes Xpress is great. One of the bikes arrived missing the shifter control and cable. I told them to just send me the part and I would put it on. They said no they would just replace the bike because they didn't want me to go through the trouble of having to replace it. Voila I had a replacement bike in a fews days. They even sent me a bike rack mounted trunk for the inconvenience. Can't ask for better than that. WH

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 After deciding on an electric folding bike, I checked local stores and websites to see where to buy it. BikesXpress was selling the 2017 model, which has a larger capacity battery, for less money than other places that were still selling the older model. Rose was personally helpful in overcoming a glitch caused by different credit card and shipping addresses. The bike arrived perfectly wrapped and assembled and exceeded my expectations. I give BikesXpress five stars and would certainly buy from them again. BM  

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I recently purchased an electric folding bike, along with an extra battery and charger. I can not express how much I was helped by the owner Rose. Their was some shipping troubles and so on that were not the fault of the company, and Rose went way above and beyond the normal duties of a vendor to help me get all sorted out, so I could get up and running on my great new E.Bike. The product is great - folds nice and small in my trunk, and quickly sets up to allow me to cruise along in my favorite Florida state park to get me near the wildlife action fast and silent, allowing me to get great photos. You may find a better bike somewhere, but I can guarantee you will not find better customer service anywhere. DS

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I spent several weeks researching folding electric bikes. I live downtown Chicago and needed a bike with removable battery to charge in my apartment and something that fits on our boat for use in destination ports. These bikes are amazing quality, but the real issue is customer service. I called to ask questions on the product and the people at BikesXpress go way beyond the level of support you would expect. They offered me detailed technical comparisons on various models and helped with making the right purchase. These bikes are SOLID, fast and really great looking. We get stopped constantly on the streets asking about them. No complaints, great product and great customer service. CE

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This bike is great! I really like it so much. The customer service with BikesXpress was great. They were really helpful every step of the way. There was a problem with my shipping address and Rose from BikesXpress contacted me right away and gave me her phone number so we were able to talk over the phone and not just email, and get it all figured out. Also, the wrong charger came with my bike and BikesXpress was on it right away and really helpful, and got it all up and working. They responded to emails right away. AS

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  I am 47, been riding bikes all my life, and have never had as much fun as I do riding this bike. There is no question that these tires enhance my cool bike and they were not ez to find. I appreciate that a company like BikesExpress exists and that I was able to restore my bike with your help. Thank you. JN  

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Hi Rose, I would love to leave your company feedback on my experience with you! You are one of the top run businesses a person will run into as they walk thru life. I own my business like you do and I understand what you go thru to stay alive and you do it very well! If you were living by me and looking for work I would give you the keys to my biz! Then I would have more time to just work. Your a gem! BD 

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The 2 Folding Electric bikes we purchased from you are outstanding! The bright pink color was a huge hit with our granddaughter! They were shipped so quickly, I could relax because we had her "special" present in plenty of time for Christmas morning. Thanks for answering all my questions so quickly - it was a pleasure talking with you. I love my new pink bike too and we will be putting many miles on them as soon as all this snow in Chicago melts!I am so happy with our purchase and completely recommend Bikes Xpress to others. JM 

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I would like to pass on some feedback to you concerning my interaction with Ethan. From the moment I called concerning my issue Ethan owned it. No excuse no buts just complete ownership and empathy. When the vendor pushed back he apologized and asked me for some assistance which I gladly provided. When they pushed back again he empathized further and I recapitulated. After the third time he made a decision that only a very good CSR makes and ended the escalation with the vendor and told me that no matter what or who paid for it I was getting a new fender. Ethan followed up with at every turn of this issue. I want to acknowledge him as an asset to your company and he needs to recognized for his work. Thanks to Ethan I will recommend your company to my friends. WR 

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I love my bike, and I loved your amazing level of service. You walked me through a number of options for my first ebike, and I settled on the Juice CrossCurrent. It’s amazing, and working with you was fantastic! SP 

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Bought this bike for my wife for Christmas. She loves the color and everything about it. Bikes Xpress staff very helpful.RJ