Ordering and Payment
When you order from Bikes Xpress, you will be charged immediately for your purchase with your form of payment. Note: For PayPal customers, the charge will be under "Spin Ventures LLC".
Item Availability
If an item is listed as available, it should be in stock, however we can't guarantee all items are in stock--even if shown as available--given inventory variability with our suppliers. If you are concerned about availability, contact us at info@bikesxpress.com to confirm the item is in stock before purchasing. If an item is not available, we will contact you to cancel the order or help you find a suitable alternative (if interested).
Cancelled Orders
If an order is cancelled due to a customer request or due to an item not being available, we will refund payment immediately. NOTE: If you paid with credit card, it will take several business days (up to 10 days in rare instances) to have the credit appear on your card. This is due to bank processing time and is out of Bikes Xpress' control. If you use services like PayPal, the refund will be immediate.
Handling / Fulfillment Times
Handling and fulfillment times for orders will vary depending on the items. Most components and parts ship within 1-2 business days (excluding Saturday, Sunday or Holidays) unless otherwise noted on the description in the product page. Bicycles will ship between 1-4 business days depending on the manufacturer.
If one of the products in your order has a longer fulfillment time, then the entire order may ship when that product is available.
Bikes Xpress makes no guarantees on handling / fulfillment times. If your order is urgent, please contact us before you purchase to ensure we can deliver the order in the time desired. In addition, Bikes Xpress will not expedite delivery service (i.e. overnight service) or provide discounts if an order is delayed longer than expected.
Shipping Policy
Bikes Xpress provides free shipping on all orders over $20 to the continental US. Because of our low prices and low free shipping requirements, we have specific policies on shipping costs for returns/exchanges or orders that need to be redelivered.
Shipping Methods
Bikes Xpress uses either the United States Postal Service, FedEx or UPS for all orders. The carrier and service type will be up to Bikes Xpress' discretion based on the type of product being shipped and the delivery location. You will know which carrier and service were used when the product ships and you receive your tracking information.
PO Boxes
We cannot ship items larger than 12" x 12" x 6" (i.e. 1 tire, small accessories) to P.O. boxes given USPS will not accept packages from FedEx or UPS. Any item larger than that will need to be shipped to a street address or to a FedEx Office location for pickup.
Shipping Transit Time
Bikes Xpress makes no guarantees on how long it takes for a product to arrive at the delivery address once it has shipped. In general, most smaller orders (bicycle parts and accessories) take from 2 - 10 days depending on the service and the delivery location. Bicycles, scooters and other larger items will usually take 2 - 5 days.
Shipping Tracking
The customer will be provided with a tracking number when the product has shipped. Please use the carrier's tracking service to get updates on the shipping progress.
Deliver Address / Changing Delivery Address
Please ensure that your delivery address is correct when you order. We cannot guarantee that we can change an address after the order has been submitted.
If you need to change an address before a product has shipped, please contact us at info@bikesxpress.com and we will see if we can change the address.
Once an order has shipped, we will not be able to change the address. The customer will need to try to contact the carrier to see what the options are. Both FedEx and UPS do have services that allows you to change your delivery preferences.
Delayed Delivery
If a shipment is delayed or pending, please look at the history of the shipment status. In most cases, the delay will be short. If the order has a significant delay or has not progressed within several days, please contact us at info@bikesxpress,com and we can help resolve the issue.
Damaged Orders from Shipping
If an ordered is damaged when it arrives, please notify us immediately. You will have 72 hours to submit a claim after the product has arrived (per the product tracking). After that time, we will not be able to cover damage claims.
Please send the following information to info@bikesxpress.com: Your order number, a description of the damage and photographs or video of the damage to the product and/or the box. Also, please keep any packaging.
If possible, Bikes Xpress will send replacement parts for the damaged parts - especially bicycle orders. We will not exchange complete bicycles unless it is absolutely necessary. We will only send the replacement parts that are damaged and we do not cover any labor costs.
Lost Packages
If a shipment is shown as delivered, but the customer has not received the shipment, the customer will need to contact the carrier to try to locate the package. Our experience shows that it is much more effective for the customer to work with the carrier than Bikes Xpress given their familiarity with the delivery location. In most cases, packages are found / recovered within a day or two.
If a shipment is not found and it appears to be lost / stolen, a claim will need to be filed with the carrier. For all claims under $100, the customer will need to file the claim with the carrier. For claims over $100, Bikes Xpress will work with the customer on filing the claim.
Note: Small, lightweight purchases (under 1 lb.) utilize USPS First Class mail and are not eligible for lost claims.
Returned / Redelivery of Packages
If a package is returned to Bikes Xpress due to failed delivery because of an incorrect address or the customer not being able to accept the delivery, the customer will need to pay for redelivery or the cost of delivery will need to be deducted from any refund. If the failed delivery was due to an issue with the carrier, we will work with the customer and the carrier to resolve the issue.
