Please read our policy carefully to ensure you understand our policy. Bikes Xpress can only offer our low prices and free shipping due to these policies.
We have a 30-day return policy from the date you receive your order. Returns will not be accepted after this time.
To be eligible for a return, the item(s) must be new and in the same condition that you received them - unworn, uninstalled, unassembled or unused, with tags, and in its original packaging (if applicable). If products are returned worn, installed, assembled or used, we will not be able to provide a refund.
Certain types of items cannot be returned - food, personal care products or customized products.
We also do not allow returns on items that are designated as non-returnable at the time of sale in the product listing (for example, 'open box' items).
The customer must cover the cost of return shipping. Bikes Xpress does not provide return shipping labels.
Return and Refund Process
To return an item, please contact us firstname.lastname@example.org within 30 days of delivery to confirm the product is returnable and for the proper return shipping information. Do not ship a return product without contacting us or we will not be able to process the return or refund.
As mentioned, the customer will need to cover the cost of the return shipping. For higher value items (over $100), we recommend purchasing insurance as the customer will be responsible for loss or damage during return shipping.
Once the item is received, we typically review returns and provide refunds within 2 business days assuming there are no issues. If there is an issue, we will contact the customer. If we discover a damage or issue with the item that was not disclosed before the return, we will need to return the item or charge a restock fee based on the extent of damage or issues.
Once a return is approved, payment is refunded automatically to your payment method. For credit card users, it may take 2-10 business days for your bank or credit card company to process and post the refund too your account. This is a processing time that is our of our control.
Sorry, but we don't credit return shipping costs for exchanges.